Dovermans Reviews

Customer Feedback See what our customers think

Below is just a small snippet of our reviews from Google to read them all please follow the link here.


Good service

David G


Good service and knowledgeable with regards to performance cars.


Doverman's is run the way garages SHOULD be run

Dan A


I've been going to Gerry Doverman's since January, when my BMW E82 135i M-Sport needed it's first service since I bought the car last year. I've also had to go back for repairs and fixing other mechanics mistakes on the car. My dad who owns and AMC C43 (he also owned a normal Merc before), also uses Doverman's for any work or servicing required on his car, as he also respects the quality of work they do there.

Typically I have dealt with Ian from the check in desk and he always does his best to keep the costs from going out of control, which was a life saver when I needed a new steering rack and all the labour needed for installation and wheel alignment.

Price wise, they are really good. Previously to Feb 2020, I was living in Oxford and had a BMW Z4M-Roadster, which I took to a very well known independent. When comparing my receipts in the car folder, Doverman's for the same service, was £40 cheaper.

One thing I like about Doverman's is that when parts need replacing, they only use BMW OEM parts, which they order directly from the BMW dealership in Hereford. While you may pay a bit more for parts, but they are then covered by a warranty is they fail in the first 12 months, but you also have peace of mind knowing the parts will usually last longer at the end of the day.

Due to my car being heavily modified by the two previous owners, some garages will refuse to do any work on them, typically as they don't know the quality of the work done, or them being troublesome to sort out.

The customer service I have had from them, has been some of the best I have ever come across involving a garage, since I owned my first car in 2003. As mentioned, Ian is always friendly and helpful, doing as much as he can for the customer. The other staff members I have interacted with, have all been very friendly and helpful.

All in all, Doverman's is run the way garages SHOULD be run, but sadly they are few and far between in the UK.


Cannot fault the service

Steve O


With a 350 mile drive home in front of me, my steering developed a sound and feel that wasn't right. Went to a competitor who couldn't look at it and when I asked what he thought it could be, got a "Could be loads of things" Over at Gerry's, they were also fully booked but got my Merc on the ramp and diagnosed the issue. the mechanic came out with the replacement part and explained what was wrong and described my symptoms perfectly, reassuring my that I would get back up the road no bother. I got a quote I was happy with and booked the car in for the next week.

On the journey back down, my turbo developed an intermittent fault. As well as the initial job booked in for, Gerry was able to also look at my new fault. Ran diagnostics, located and fixed the issue on the turbo. Got a free health check that highlighted some other issues that I already knew about. I got photos from under my engine (never got that before) and an electrical parts diagram.

A good Merc/BMW Indie can be hard to find and Gerry has given me the best service I have received out of all the ones I have used. Cannot fault the service, above and beyond what I would expect and a lot cheaper than a main dealer with the same level of expertise. Never usually give reviews but these guys deserve one.


Very good specialist garage

Graham K


Very good specialist garage. Their fault finding is second to none.


Excellent service, quality workmanship

Tony C


Bought a rather old Porsche 911 as an investment & took it straight to Gerry for a once over. It had been off the road for a while so needed quite a bit of re-commissioning but a detailed report was done & also advice as to the jobs I could do myself & the ones recommended to be done with them.

This was all done at a very reasonable cost & the car has been used as my daily driver ever since.

Recently there were a couple of advisories on the MOT that needed to be sorted out including some rather expensive rear exhausts. We dropped the car off when we went on holiday & it was all done to a very high standard ready for our return with the car cleaned & ready to go. Gerry had sourced some stainless steel units from Germany far cheaper than direct from Porsche & Nathan fitted them (a very complex job on these, being rear engined) & now it sounds great & will be good for many years to come. We were kept up to date with progress while we were away so no shocks on our return.

Excellent service, quality workmanship & always so friendly. Highly recommended. Thanks Gerry.


Friendly staff and professional attitude

Andy O


First time I have used Gerry Doberman’s. I took my car in for a service and they went above and beyond what I was expecting. Friendly staff and professional attitude. I’ll be using them again for my other car once it’s back on the road.


Very good price

Colin H


I get all my mercedes spares here at a very good price.


Great friendly service

Sheila S


Great friendly service and reasonable prices. I'm happy to drive the twenty miles to have my car serviced at Gerry Doverman's. Highly recommended.


Sorted in no time, friendly, professional

Alex H


Took my 335 there today to change the grilles. Sorted in no time, friendly, professional and kind. Top drawer.


Treated with utmost attention

Michael R


Used for first time. Only required an MOT and brake fluid change but treated with utmost attention. Will get my future servicing requirements.


Great service

R W


Needed BMW checking over. They collected off my driveway, called with the problem and charged 1/3 of what other 'reputable' local dealers have in the past. Great service. Thanks.


Fantastic rapid service

Wasim M


Fantastic rapid service at very fair costs no more main dealer for me!


Always very helpful and honest

Howard M


Always very helpful and honest, and always cheaper than a dealer would be! My usual first goto if I have a problem with my "C" Class.


Good service

Rafal L


Good service on my classic Mercedes w126 500sec.


Excellent

Robert H


Excellent independent Mercedes Specialist.

Book your service
Our Partners
Xentry Logo
Mobil Logo

50 Used Cars in Hereford, Herefordshire


1 Used LCVs in Hereford, Herefordshire


Vehicle Finance
Does your car need alignment? Yes!

Correct wheel alignment is so important that we recommend it is checked every six months or 6,000 miles. With over 40% of cars on UK roads carrying damaged suspension, NOW is the right time to have yours checked. (Source: AA figures)

STAY SAFE, STAY, LEGAL, SAVE MONEY

We are an alignment centre you can trust.


Hand shake
Engine Decontamination Treatment

Dovermans now have the market leading Transmission Fuel Transfer System from Green World Ambassadors EDT Automotive Ltd. A system that can replace up to 93% of the fluid in your gearbox with dramatic results.

Extend the life of your engine and gearbox! SAVE FUEL, REDUCE EMISSIONS, ENHANCE PERFORMANCE.


Website powered by Starkwood Media Group